Aged Care Counselling and Advocacy was founded by Bec Norton with a clear vision — to create better emotional support for seniors and their families while upholding and protecting Aged Care Rights during the transition into permanent nursing care or home care support.

 

As the only independent service of its kind in South Australia, Bec provides professional, compassionate guidance focused on the complete wellbeing of her clients. With her natural ability to build nurturing, trusting, and long-lasting relationships, she ensures every client feels genuinely heard, respected, and supported.

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About Bec Norton

 

With more than 30 years of professional experience, Bec brings together a wealth of knowledge and expertise across multiple fields, including:

 

• Masters in Counselling

• Neurocognitive Research (Alzheimer’s and Dementia)

• Mental Health Counselling

• Aged Care Counselling and Advocacy

• Dispute Mediation and Resolution

• Emergency and Hospital Administration (Public & Private)

• Mental Health Triage

• Legal Administration

• SACAT Applications and Evidence Report Writing

 

Bec has worked closely with leading aged care providers such as Resthaven, Regis, Bolton Clarke, Estia, St Louis, Gaynes Park Manor, and Eldercare, offering professional emotional support and advocacy to:

 

• Families living overseas or interstate

• Residents receiving end-of-life or hospice care

• Clients requiring in-home care supervision and case note reporting

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Her work promotes safe, high-quality, and dignified care, supporting each person’s identity, culture, and diversity while preventing abuse and neglect.

 

Ongoing Collaboration and Support

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Bec maintains ongoing communication with:

• Families and Power of Attorney

• Estate Lawyers

• Nursing staff and personal care workers

• GPs and after-hours doctors

• Pharmacies, Meals on Wheels, domestic and laundry services

• Ambulance services and SACAT representatives

 

Private Advocacy – With Your Direction

 

Bec operates independently, contracted by the Power of Attorney to assist with the Guardian role, ensuring seniors’ rights are always protected.

 

Her advocacy services include:

• Health, safety, and emotional wellbeing assessments

• Collaboration with aged care providers and agencies

• Supporting people living with different forms of Dementia including behaviour management

• Medical appointment advocacy assistance

• SACAT report and evidence preparation

• Acting as a central contact for care teams and professionals

• Assistance with transitions to and from respite or permanent care

• Transporting comfort and personal items

• Providing lifestyle encouragement and companionship

• Support with hearing aids, dentures, and mobility aids

• Resolving complaints collaboratively with aged care providers